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TERMS OF SERVICE
Last updated: September 10, 2026
By accessing and purchasing from Critter Collection (crittercollection.shop), you agree to the following terms:
1. General These Terms of Service apply to all visitors and customers of Critter Collection. We reserve the right to update these terms at any time.
2. Products We offer premium pet supplies and accessories for dogs, cats, reptiles, fish, and small mammals. Product descriptions and images are as accurate as possible. Colors may vary slightly due to screen settings.
3. Orders & Payment By placing an order, you confirm that all information provided is accurate. We accept major credit cards, Shop Pay, Apple Pay, and Google Pay. All prices are in USD.
4. Shipping Orders are processed and shipped per our Shipping Policy. Delivery times may vary by location. We are not responsible for carrier delays.
5. Returns & Refunds Please refer to our Refund Policy for full details on returns and exchanges.
6. Limitation of Liability Critter Collection is not liable for any indirect or consequential damages arising from the use of our products.
7. Contact For questions, contact us through our website at crittercollection.shop.
SHIPPING POLICY
Last updated: September 10, 2026
Processing Time Orders are typically processed within 1–3 business days after payment confirmation.
Domestic Shipping (US)
Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days Rates are calculated at checkout based on order weight and destination.
International Shipping We ship to 27+ countries worldwide. International orders typically arrive within 7–21 business days depending on destination and customs processing. Import duties and taxes may apply and are the responsibility of the customer.
Tracking Once your order ships, you'll receive a tracking number via email. You can track your order through the carrier's website.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
Dropship Orders Some items ship directly from our supplier partners. These orders may arrive in separate packages and could have slightly different delivery timelines.